Shipping policy

Shipping Policy

Mission Western Wear, 617 N Conway Ave, Mission, TX 78572. Questions: support@missionwesternwear.com or (956) 581-2116.

1. Order cutoff

Orders placed before 2 PM Central Time on a business day enter that day's processing queue.

Anything placed after 2 PM, or at a weekend or on a public holiday, joins the next business day's queue. Business days are Monday to Friday.

2. Handling time

Handling takes 1 to 3 business days.

That is the time between the order entering the queue and the parcel leaving us. Boots are checked and boxed before they ship, which is why the window is a range rather than a promise of same-day dispatch.

3. Transit time

Transit takes 3 to 5 business days after dispatch, which is the estimate the Standard shipping method shows at checkout.

Combined with handling, most orders arrive within 4 to 8 business days of being placed. Transit times are the carrier's and can move with weather, holidays and remote delivery addresses.

4. Shipping rates

Standard shipping is a flat $5 to any United States address.

That $5 is what the checkout charges and what appears on the payment page before you pay; we add no handling surcharge on top of it. If you do not want to pay it, you can leave the checkout without completing the order.

5. Where we ship

We ship to addresses within the United States.

If your address is not accepted at checkout, we do not currently ship there. Email us before ordering if you are unsure.

6. Tracking

A tracking number is emailed to you when the parcel is dispatched.

Tracking can take up to a full business day to start showing movement after the email arrives. If it has not updated after that, write to us.

7. Address changes

We can change a delivery address only before the order has been dispatched.

Email support@missionwesternwear.com as soon as possible with your order number. Once a parcel has left us the address is fixed and the change has to be made with the carrier.

8. Lost, delayed or damaged parcels

Tell us within 3 business days of the problem and we will take it up with the carrier.

If boots arrive damaged, keep the box and the packaging and send us a photograph. A parcel damaged in transit is our problem to resolve, not yours, and is covered by the Refund Policy at our cost.