Refund policy

Refund Policy

Mission Western Wear, 617 N Conway Ave, Mission, TX 78572. Questions: support@missionwesternwear.com or (956) 581-2116.

1. Return window

You may return boots within 30 days of delivery.

The 30 days are counted from the day the carrier records delivery, not from the day you ordered. Requests made after that window cannot be accepted through this policy, though you are welcome to write to us and ask.

2. Condition of returned boots

Boots must be unworn and in their original packaging.

Try them on indoors, on carpet. A sole that has been walked on outdoors, a scuffed upper, or a boot returned without its box is no longer in returnable condition, and we will contact you rather than refund it silently. Original packaging means the box the boots arrived in, undamaged enough to ship in again.

3. Who pays return shipping

You pay return shipping, except where the item arrived damaged, faulty or incorrect, in which case we pay.

If the fault is ours, email us before sending anything back and we will cover the return postage or send a label. Return postage you pay yourself is not refunded when the return is simply a change of mind or a fit that did not work out.

4. Restocking fee

There is no restocking fee.

What you paid for the boots is what comes back to you, less any outbound shipping you paid at checkout, which is not refundable unless the return is our error.

5. How to start a return

Email support@missionwesternwear.com with your order number and we will send you return instructions.

Do not ship anything back before you have those instructions — an unannounced parcel is difficult to match to an order and slows your refund down. We reply within 3 business days.

6. Refunds

Refunds are issued to the original payment method once the returned boots have been received and checked.

Allow up to 10 business days after we receive the return for the money to appear, as the timing depends on your bank or card issuer rather than on us. We will email you when the refund is sent.

7. Exchanges

Exchanges are handled as a return plus a new order.

Tell us the size or width you want when you start the return and we will hold the pair for you where we can. The 30-day window and the condition rules above apply to the returned pair in the same way.